Vision Information Technology Consultants  LLC
  • San Antonio, TX, USA
  • Full Time

Vision IT is a fast growing, woman-owned business that's supported DoD and Federal Sector IT initiatives for two decades. We work side-by-side with our clients as a trusted, long-term partner offering innovative consultation and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes.

Vision IT seeks the services of a Senior Configuration/Change Manager for our San Antonio, TX client.

Responsibilities May Include (but are not limited to) the following:

Senior Configuration/Change Manager will be responsible managing and maintaining the enterprise Configuration Management Database for our Federal client.

Additional Duties Include:

  • Document the approval, deployment and configuration of all Infrastructure system/service Configuration Items (CI) into or that exist within theinfrastructure production
  • Manage and maintain the Configuration Management Database (CMDB)'enterprise level;as a means to implement continuous process improvement efforts'analyze/modify the current enterprise change framework and provide status reporting prior to and/or after remediation actions/fixes have been engineered and executed; validate deployment plans have been provided and are in compliance with existing performance limitations.
  • Providecustomers and government lead with accurate, timely information on infrastructure system/service CIs.
  • Document and track 100 percent of modifications using the established CMDB'such as Remedy, ServiceNow, or other approvedITSM system(s).
  • Provide training to change coordinators, initiators for using the CMDB.
  • Establish and ensure pertinent artifacts are generated/maintained in order to begin establishing functional and design "baselines" while solutions are being modified in Enterprise SolutionsArchitecture'i.e. software and/or hardware.
  • Conduct configuration audit/verification activities in order to determine undocumented changes and to limit service disruptions/outages.
  • Employ change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise.
  • ConductChange Ticket business reviews in order to standardize and strengthen change ticket content used by board members in order to determine risk acceptance. Assist with impact and root cause analysis and report findings, when necessary.
  • Gather all document Configuration Items (CIs) upon ticket completion and house relevant document CIs into the KMrepository'thereafter, advance tickets to
  • Create and manage all Configuration Management foundation documents:
  • Enterprise CM Policy Letter
    • Enterprise CM Plan
    • Enterprise CM Plan Template Guide (for systems and MTF applications/systems)
    • Technical Review Board (TRB) Charter
    • Legacy Review Board (LRB) Charter
    • Configuration Control Board (CCB) Charterand/or Architecture Review Board (ARB
    • Change Management Diagramsto include: CM Framework, process flows, swim diagrams, others as required.
  • Develops and institutionalizes Infrastructure CM policies, processes, procedures and plans.
  • Directs and monitors execution of periodic audits and develops strategy for corrective action. Interfaces with other processes and/or business functions and serves as a SME for Infrastructure CM activities.
  • Identifies and captures infrastructure CI impact and dependency streams. Assists with developing and documenting CM processes and other CM artifacts as required.
  • Manages,tracks and updates infrastructure CI records-- including asset attributes and relationship mapping. Analyzes change request ticket data and creates applicable metric reports and presentations.
  • Conducts review of CM foundational documents prior to submission to CM government team leads.

Required Education, Experience, Clearance and Certification(s):

  • 4+ years experience
  • Bachelors in a related field (Experience will be accepted in lieu of education)
  • DoD Secret Clearance

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Vision IT's employees to perform their job duties may result in discipline up to and including discharge.

Vision Information Technology Consultants LLC
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